Refund policy

Effective Date: 10 November 2025

Thank you for shopping with SUPA GARMENTS LLC (“SUPA Garments,” “we,” “us,” or “our”).
We want you to be completely satisfied with your purchase. This policy explains how returns, exchanges, and refunds work for orders placed on https://getsupa.com.

1. Eligibility for Returns

We accept returns within 30 days of the delivery date for most items.
To qualify for a return or refund:

  • Items must be unworn, unwashed, and in original condition

  • Tags and packaging must be intact

  • You must provide a valid order number or proof of purchase

2. Non-Returnable Items

Certain items cannot be returned or exchanged:

  • Free gifts or promotional items (e.g., skincare or perfume gifts)

  • Final-sale or clearance items

  • Used, worn, or damaged items not caused by shipping issues

If a non-returnable item is sent back to us, we may not be able to process it for refund or credit.

3. Return Process

To start a return:

  1. Email us at help@getsupa.com with your order number and reason for return.

  2. Our team will confirm eligibility and send return instructions.

  3. Ship the item(s) back using the provided address.

You are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping service. SUPA Garments is not responsible for lost or delayed return packages.

4. Refunds

Once we receive and inspect your return, you’ll receive an email confirming approval or rejection.

  • Approved refunds are issued to your original payment method within 5–10 business days.

  • If your refund is delayed, please check with your bank or card provider before contacting us.

  • Shipping charges (for Express Shipping, if chosen) are non-refundable unless the return is due to an error on our part.

5. Store Credit & Exchanges

If you prefer, we can issue a store credit instead of a refund, which can be applied toward any future purchase.
Exchanges are handled as a new order once your return is processed.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  1. Notify us within 7 days of delivery at help@getsupa.com.

  2. Include your order number and photos of the issue.

  3. We’ll replace the item or issue a refund at no cost to you.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  • Recheck your bank account or card statement.

  • Contact your credit card company (it may take additional time for posting).

  • If the issue persists, contact us at help@getsupa.com.

8. Contact Us

If you have any questions about returns or refunds, please reach us at:
📧 Email: help@getsupa.com
🌐 Website: https://getsupa.com
🏢 SUPA GARMENTS LLC, New Jersey, USA