Shipping policy

Effective Date: 10 November 2025

Thank you for shopping with SUPA GARMENTS LLC (“SUPA Garments,” “we,” “us,” or “our”).
This Shipping Policy explains how we process and deliver orders placed on https://getsupa.com.

1. Shipping Coverage

We currently ship only within the United States.
Orders placed for delivery outside the U.S. will be automatically canceled and refunded.

2. Order Processing Time

  • Orders are processed within 2–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays begin processing the next business day.

  • A shipping confirmation email or text (with tracking info) is sent once your order ships.

During high-volume periods, processing may take an extra 2–3 business days.

3. Shipping Options & Delivery Times

Shipping Method Cost Estimated Delivery Time
Standard Shipping FREE 3–7 business days
Express Shipping $15 (flat rate) 2–3 business days

Delivery times are estimates and may vary depending on carrier performance and destination.

We ship via trusted U.S. carriers such as USPS, UPS, and FedEx.

4. Order Tracking

Once shipped, you’ll receive an email or text with tracking details.
Track your package directly on the carrier’s website.
If you haven’t received tracking information within 5 business days, contact us at help@getsupa.com.

5. Delivery Issues

Please double-check your shipping address before submitting your order.
We are not responsible for:

  • Lost or stolen packages after a confirmed delivery

  • Delays caused by carriers or weather conditions

  • Incorrect or incomplete addresses provided by the customer

If an order shows as Delivered but you haven’t received it, please contact the carrier first. We’ll help where possible but cannot guarantee replacement of lost or stolen items.

6. Damaged or Missing Items

If your order arrives damaged or incomplete:

  1. Contact us within 7 days of delivery at help@getsupa.com

  2. Provide your order number, a short description, and photos of the issue

We’ll review and, if approved, replace or refund the affected item(s).

7. Returns & Exchanges

We offer 30-day returns, refunds, or store credit for eligible items.
Returned products must be:

  • Unworn, unwashed, and in original packaging

  • Accompanied by proof of purchase

For full details, please see our Return & Refund Policy or contact us before returning any items.

8. Contact Us

If you have questions about shipping, tracking, or delivery, reach out to us:
📧 Email: help@getsupa.com
🌐 Website: https://getsupa.com
🏢 SUPA GARMENTS LLC, New Jersey, USA